1. Direct Billing Option (Credit Card on File Required)

Direct Insurance Billing: To use this service, you must keep a valid credit card securely on file in our encrypted payment system.

Outstanding Balances:

  • If your insurance plan does not cover the full amount of your treatment, the remaining balance will be charged automatically to your credit card on file. This will also include cancellation /no show fees, report /medical letter fees,  
  • You will receive an email notification of any balance owing prior to the charge being processed.
2. Self-Payment Option (No Credit Card on File)

Pay Upfront: If you choose not to keep a credit card on file, you must pay the full treatment fee upfront at the time of your appointment.

Submit Your Own Claim:

  • You will receive an official receipt to submit to your insurance provider for reimbursement directly. Nexus Therapeutics will not coordinate insurance submissions on your behalf under this option. 
  • You remain fully responsible for any charges incurred including cancellation or no show charges or report generation /medical letter etc according to the clinic policy & norms
3. Overdue Accounts and Payment Responsibility
  • Any unpaid balances after written or email notice for 30 – 60 days grace period will be forwarded to our Collections Department.
  • Additional reporting cost and late fee cost may be added to your balance.
4. Cancellation policy

No-Show & Late Cancellation Charges:

  • A valid credit card is also required to secure your appointment slot.
  • Missed appointments or cancellations with less than 24 hours notice will be subject to 50% fee and no-show will result into 100% fee.
  • This fee will be charged to your credit card on file with notification via email.

Respect for Therapist Time: Please be mindful that your appointment time is reserved exclusively for you. Missed or late-cancelled appointments limit our ability to help other clients in need.

 

Note : MVA and WCB clients will be responsible to track their number of approved visits and any visits not covered by insurance will be responsibility of client. 

By booking or attending an appointment, you acknowledge that you have read, understood, and agreed to this Billing & Payment Policy.